Frequently Asked Questions

Shipping will arrange to have your order picked up and delivered. For building orders, we will contact you multiple times after your order has been placed to provide you with delivery dates and discuss any issues or concerns you have, as well as to monitor progress on your jobsite. Most orders require dedicated trucks, which allows us to provide you with a delivery time as well.

Freight On Board (FOB): The title to the goods transfers at the specified location.
Cash On Delivery (COD): Shipment is paid for at the time of delivery. Payments must be made with a cashier’s check or money order. A cashier’s check is a check drawn by a bank on its own funds which is then signed by the bank’s cashier.

When the driver arrives at your job site, they will usually confirm details. For instance, is this the right place, where do you want to unload the truck, and so forth. If your order is C.O.D. the driver will ask for a cashier’s check or money order before allowing you to unload. The driver must have the check in hand before releasing any material. The check should be for the specified amount, matching the driver’s bill. Alternatively, you or your lender may wire the final payment to Trachte prior to unloading. Consult with your Regional Manager to arrange the wire transfer. During unloading, the driver is only responsible for removing their tarps, straps, and chains. You are responsible for unloading your materials. A forklift with a minimum 5,000 pound lifting capacity is recommended for unloading.

Yes, you may pick up your building materials at our plant in Sun Prairie, Wisconsin. You will need to notify us at least two weeks prior to shipment if you wish to pick up materials. We also require 24-hour notice before your arrival on the scheduled pick-up date. This assures your materials will be staged and ready to load when you arrive. The pick-up date will be discussed during our follow-up routine. Please contact us to verify what equipment is necessary to transport your materials. Trachte does not extend terms for materials purchases. Payment is required prior to pick up. If paying via credit card, please contact customer service prior to pickup to arrange payment. Payment via check or money order may be made at time of pickup.

Your regional manager will assist you with collecting the information needed for international shipments. Please provide precise information concerning contact names, delivery address, and phone numbers. You will also need a customs broker. If you do not have a broker, please contact us for a broker list.